INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How do I check the status of my order?
Log in to your account and go to "My Orders," or use the tracking link sent to your email after purchase.
Can I change or cancel my order after placing it?
Orders can usually be changed or canceled within a short window (often 1–2 hours) before processing begins. Contact customer support immediately if you need to make changes.
How can I track my shipment?
You'll receive a tracking number via email/SMS once your order ships. Enter it on the courier's website or the store's tracking page.
Why was my payment declined?
This can happen due to insufficient funds, incorrect card details, bank restrictions, or a mismatch in billing information. Try another payment method or contact your bank.
What is your return policy?
Most stores allow returns within 7–30 days of delivery, provided items are unused and in original packaging. Check the specific policy page for exact terms.
INFORMATION ABOUT US